Cogniworld Long Distance
Cogniworld Long Distance (3.49¢ per minute anytime)
* Very Cheap International Rates! *
Cogniworld - Cogniworld Long Distance. High-quality
long distance telephone service at a cheap discount rate, provided by
Cognigen Networks, Inc. Featuring crystal-clear quality, all phone
calls billed in 6-second increments, 6-second minimum per phone call
(30 second minimum for International calls), toll-free service
at the same low rate, no contract and no commitment, online
account management system, no additional phone numbers to dial, superior
customer support. |
Cogniworld Long Distance Frequently Asked Questions...
Q. Are there any signup fees, monthly fees or minimum usage required?
A. There are no monthly fees or minimum usage required (there will be a $1.99 billing
fee with the "Bill Me" option in any month where usage is lower than $20). We do not
charge a "sign up" fee; but local phone companies normally charge a fee to switch
your service.
Q. How long does the switching process take?
A. This varies and is primarily based on how long your local phone company takes
to process the change order. The average time is 5 business days, but in some areas
it may take as little as 2 days.
Q. What is the process after the online order is submitted?
A. Your account will be verified either over the phone by an automated system
or by email. This is a necessary requirement to meet FCC guidelines and verification
by phone is required in the states of CA and SD. Once your account is verified,
it will be credit approved and assuming all is well, submitted to the underlying
carrier to make the final switch. In certain cases where there is a PIC freeze,
you may be required to call your local carrier in order to switch your lines to
the underlying carrier for LD Order.
Q. How do I know when the process is completed?
A. You can dial 1-700-555-4141 and a recording will announce who your
long distance carrier is.
Q. What is a PIC freeze?
A. This is when a customer makes arrangements with their local exchange
carrier (local telephone company) to prevent unauthorized changing of their
long distance telephone carrier (oral or written). This feature is free of charge
and most of the customers don't know that they have it, which may cause the long
distance order to be delayed up to several weeks. If you are unsure whether you
have it or not, we strongly recommend that you contact your local phone company
and check. If you do have a PIC freeze on your line, please remove it before
submitting the long distance order.
Q. Can I get a calling card and is there an additional fee?
A. Calling card is included in your long distance service at no extra cost.
You can obtain your calling card PIN and view the rates by using your
Administration Web Page.
Q. What are my billing options?
A. COGNIWORLD supports automatic payment by credit card. You can view your
statement online by using our Online Account Management System. You may also
receive a monthly invoice in the mail and pay by check if you select the
"Bill Me" option on the order form (there will be a $1.99 billing fee with the
"Bill Me" option in any month where usage is lower than $20). All customers have
access to the online account management system regardless of how they pay.
Q. How is the line quality?
A. COGNIWORLD Long Distance uses one of the nation's largest interstate carriers
with complete fiber optic networks that provide the crystal clear connection -
actually one of the best in the US.
Q. Can I order a toll free number?
A. Yes you can. You can do it during the signup process or after your account
is created. You will be able to order toll free service and calling cards through
your secure online account access web site. The monthly service charge for each
switched toll free number is $1.50.
Q. Are there any taxes or other government fees?
A. Minimum taxes charged are Universal Service Fund at 9.5% and a 3% Federal
Excise Tax. Monthly Presubscribed Interexchange Carrier Charge (PICC) charge may
apply. Rates are subject to change anytime without prior notification.
Q. How can I add more lines to my account?
A. You can add up to 50 lines during the signup process, or after your account
is created you can have additional lines added to your account through your secure
online account access web site.
Click Here to switch to
Cogniworld Long Distance
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