Talk America Long Distance Frequently Asked Questions...
Q. Is the Members' Area secure?
A. Yes, the Talk America Members' Area is secured using SSL technology. You will
not see the little lock on the bottom of the browser because the Talk America long distance website
is run inside of frames. To validate that your connection is secure inside of frames,
simply right click with your mouse inside of the frame and select 'Properties'.
Q. How do I obtain my account number?
A. You will automatically obtain your account number after you have successfully
provisioned with Talk America long distance. Your account number will be E-Mailed to the address
you specified at enrollment.
Q. How do I pay my bill online?
A. To pay your bill online, simply login to the Talk America Members'
Area and select the option to add your credit card for payment.
Q. Is toll free service available?
A. Yes. After your account has been activated, you can obtain the toll free
number by contacting customer service.
Q. Can customers who have Digital Subscriber Lines (DSL) apply for service?
A. No. Talk America does not support DSL lines.
Q. If I use Talk America long distance only, am I eligible for free member-to-member
long distance?
A. No, Talk America's free member-to-member calling is only available between
customers who are active on the following local and long distance bundled United Plan.
Q. What are the billing increments for Talk America long distance service,
and is there a minimum usage required?
A. The billing is full minute increments. If you use long distance only,
$5 minimum monthly usage is required.
Q. What are the PICC and USF fees?
A. $2.95 PICC fee and 11.5% USF will apply.
Q. Can I receive the invoice by mail?
A. Yes, with the additional $1.95 fee for the paper invoice.
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